FAQs for Parents

 

Q. How long will it take to receive my photographs?
A. We aim to dispatch all orders within 28 days, if you have not received your order within this 28 day period then please email us on info@schoolphotographs.co.uk or call 01295 250 812 and select option 2. A member of our customer care team will be more than happy to help.
 

Q. Can I still order my child’s photographs after the deadline date has passed?
A. Yes we can process all late orders and deliver them straight to your door. All you need to do is log into our website www.orders.schoolphotographs.co.uk and input the Photo ID and Photo Key detailed on your order form.
 

Q. I have lost my order form, how do I order my child’s photographs?
A. You can contact us by email on info@schoolphotographs.co.uk or call 01295 250 812 and select option 2, a member of our customer care team will be more than happy to help.
 

Q. How long are my child’s photographs kept on your system?
A. We hold all portrait photographs for at least one full academic year. Group photographs are archived and may therefore be kept further back than this.
 

Q. My partner and I are separated how can I order a copy of my child’s photograph?
A. Please contact the school and ask for your child’s reference number, they can find this on their reference sheets. Once you have this reference number please contact us either by email on info@schoolphotographs.co.uk or call 01295 250 812 and select option 2, we can then provide you with the ordering details.
 

Q. Can my children be photographed as a family?
A. Yes we can take an individual and a family photograph as long as it has been arranged with your child’s school beforehand.
 

Q. What size is the of the group photograph?
A. The sizes stated on our website are the dimensions of the image only; the full size of the printed paper, which includes the names and/or the group title, is larger and will vary according to the product selected. If you need any further details of the print size please contact our customer care team either by email on info@schoolphotographs.co.uk or call 01295 250 812 and select option 2.
 

Q. My photographs have arrived and they are damaged or have part of the order missing, how can I solve this problem?
A. Please either email us on info@schoolphotographs.co.uk or call 01295 250 812 and select option 2, a member of our customer care team will be more than happy to help. 


Q. Can I buy a digital image?
A. Digital images are only available to purchase for individual portrait photographs. We do not offer digital copies of any group photographs for sale.