FAQs for Schools

Q. Is there a fee for a CD of portraits that automatically install onto our Schools system?
A. No we provide the CD as a part of our complimentary service. However, SIMS users will require a licence file from Capita to enable the CD to populate your database automatically, Capita do charge for this license.

Q. I require a licence for my SIMS CD, who do I contact?
A. We do not provide the licenses for SIMS, please contact CAPITA, their help desk on 0844 892 2407.

Q. How easy is it for our school to import pupils’ images into our database?
A. It is extremely straightforward; it usually takes seconds to populate your entire database. If you are a SIMS user the instructions to import your images can be downloaded from the following web page: www.schoolphotographs.co.uk/importing-your-photographs/

Q. Is The School Photography Company GDPR compliant?
A. Yes. All of our data is requested, processed and held in accordance with GDPR. Our General Data Protection Regulation Policy is available on request by contacting dataprotection@schoolphotographs.co.uk

Q. Are your photographers DBS checked?
A. Yes all our photographers have DBS enhanced level disclosure and are trained to the highest standard in the industry.

Q. Can I have the same photographer as last time?
A. We will always do our best to provide you with your preferred photographer, if requested, however there may be circumstances when this isn’t possible.

Q. Is there a charge for staff portraits to be taken?
A. No we are happy to take your staff portraits on the same day as your pupils’ portraits. Please talk to us if you have a particularly large proportion of staff to pupil ratio.

Q. Are we expected to count any money?
A. No, our schools are asked not to count money. We also have a variety of ordering systems that are specifically designed to reduce your schools administration.

Q. Do you cover my area?
A. Yes, as the UK’s leading school photographers, we have national coverage with staff in most areas of the UK from Cornwall to Scotland.

Q. Do you offer commission?
A. Yes, we offer a wide range of commission strategies depending on the products chosen by the school.

Q. Could you take our prospectus photographs?
A. Yes, we can undertake any photography for education; we have a specialist department who can design anything from a simple folder to a hardbound full colour yearbook.

Q. How can we make a booking with the school photography company?
A. If you would like to make a booking with us or have any further questions please contact us either by email on enquiries@schoolphotographs.co.uk or call 01295 250 812 and select option 3, a member of our team will be more than happy to help.